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Emotional
Intelligence @ Work
Tap into a new resource for people management and learn
fresh ways to achieve the mind and emotion balance. If you look at a star
performers in corporation and around the world, emotional intelligence (EQ)
abilities matter twice as much as IQ and cognitive capacity and technical
skill combined?. Daniel Goldman, Harvard-educated psychologist and author.
In this course you will explore the emotional side of yourselves and how to
better use your natural inner working to your greatest benefit. You will
learn ways of dealing your challenges and stresses, and those around you in
a more human and humane way, while still meeting your goals at work. You
will also discover your EQ and how you can further develop and use it to
your greater benefit. Ways to balance tasks and relationships at work and
put them to immediate use, keeping them and your team iin
peak performance will also be covered.
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Objectives
You will learn to:
·Acquire an understanding of the concept of EQ vs
the more traditional IQ
·Focus on relationships as well as tasks
·Increase self-awareness of the needs of others
·Appreciate the role of emotions at the workplace
·Improve self-motivation, as well as knowledge about motivation in general
·Improve your decision-making skills
·Acquire greater communication skills in interpersonal relationships
·Acquire greater self-control, especially under stress
·Learn the basics of an EQ Self-development programme
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Key
Topics
·EQ
and IQ
-Relationship and task
·How emotions work
-Understanding your brain
-Emotional resilience and stamina
-Emotional inventory
·Emotions at the workplace, negaholism, stress
factors and symptoms
- Coping mechanism
·Motivation
- Self and others
·Decision – making
-Action and consequences
-Outcomes and responsibility
·Communication and interpersonal effectiveness
-Emotion-management techniques for increased self-awareness, empathy seal
and motivation
-becoming a good listener and question asker
-Handling difficult people
·Conflict resolution
-The win-win model for negotiating compromise
·Getting control and learning about emotions
-Self-management- controlling impulses, emotion, attitudes and abilities
-Managing others and
·An EQ self-development programme
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Link Management Consulting
P.O. Box 42372, Abu Dhabi, UAE. Tel No. +971 2 6655 899
Fax No. +971 2 6655 370 Email: linkcons@link-consult.com
© Copyright 2005 LinkConsult
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